The rapport we build with our landlords and tenants is what sets us apart from the rest. We aim to make this not a formal experience but more of a personal one, consulting our landlords rather than managing, to maximize the returns on your property and also to constantly offer professional advice.
As a family run business, our beliefs have stood the test of time and served us well.
We have two main beliefs; although short (but powerful) we know work and assist us in keeping our clients satisfied.
1. Personal yet Professional
As a tight knit business, we aim to promote this culture to our landlords and clients. We like to build personal relationships to get a real feel of what our landlords are after. As a result we can advise on how they can best optimize their investments and they can in return advise us on what is going well and what they think we can improve on.
2. Talk is cheap.
Trust is built on respect for each other and we recognize this well. All our landlords are provided a dedicated property manager who will know the ins and outs of the property.This ensures that the landlord has one consistent point of contact and allows us to build that client/agent relationship.
Aswell as this, all landlords are given access to their very own portal that they can access anytime, anywhere to access your rental statements and download important documents relating to your tenancy.
Why Choose Us
We know first hand that your property is your biggest and most valuable investment, so we do not compromise when handling it with the utmost care. You will be assigned a dedicated manager who will always be on hand to help progress the value of your property. With Harvey Victoria you can expect us to:
1. A dedicated property manager who will be familiar with your property
2. Quarterly inspection reports, that outline any issues before they become major problems
3. Dealing with the admin such as staying on top of gas safety certificates, checking in and checking out tenants.
4. Collate monthly income and forward this to landlords in the forms of statements
5. A central office. This allows us to respond all property issues in quick and efficient manner.
6. Annual meetings with clients, for those who want more from their property.
7. Always provide a professional and friendly service.
8. Dedicated landlord portals for you find everything you need in regards to your property.
Every landlord that manages their property through Harvey Victoria will be provided with their very own landlord portal where they can check everything they need to know about their property.
1. Streamlined process. We allow all of our landlords and tenants to sign documents securely online,, 24 hours a day. This not only minimizes delays and our carbon footprint but also removes inconvenient visits to our branches.
2. Keep up to date. Check when your rent came in and if any maintenance charges were deducted, at any time.
3. All in one place. Download signed documents all more all from one place.
It’s just so convenient!